We conduct bi-annual employee engagement surveys to gather information on what we are doing well as an employer and what we can do to improve. We use the feedback to develop action plans to enhance our employees’ workplace experience and further our goal of being a preferred employer in the communities in which we operate.
O+Positive – Sharing Service Successes
O+Positive is an interactive blog designed to encourage Oxford employees to share their big wins and lessons learned in the pursuit of customer service excellence. Since its launch in late 2012, over 1,900 stories have been posted. The postings highlight the remarkable initiative and creativity of employees who go the extra mile to help customers and visitors – from escorting people with disabilities to their destinations and checking in on senior residents, to operational improvements and a host of other acts of kindness and service excellence.
Managed with Pride
Managed with Pride is an application, like O+ Positive, which allows best practices, innovation, operation experiences and other learnings from our Real Estate Management Operational Platform to be leveraged for the benefit of others. In 2015, employees used Managed with Pride to share success stories on building energy reductions, new recycling programs, employee engagement programs, and emergency management best practices.