Performance
Customer Sustainability Engagement is defined as the purposeful interaction with customers regarding sustainability matters. These interactions are calculated based on encounters through lobby and special building events, as well as customer green team meetings. The number of interactions has been increasing annually as our green team and lobby events have spread across regions and asset classes.
Table view2015 | 2016 | 2017 | 2018 | |
---|---|---|---|---|
# of interactions | 30,000 | 35,000 | 37,500 | 40,000 |
Region | Female | Male | Total |
---|---|---|---|
Canada | 966 | 1,005 | 1,971 |
United States | 40 | 93 | 133 |
Europe | 26 | 28 | 54 |
Type of employment status | Female | Male | Total |
---|---|---|---|
Regular full-time | 745 | 966 | 1,711 |
Regular part-time | 161 | 103 | 264 |
Casual employment | 0 | 0 | 0 |
Temporary employees | 96 | 40 | 136 |
Asset type | Percentage of employees covered by collective bargaining agreements |
---|---|
Office | 4% |
Retail | 70% |
Residential | 20% |
US | 7% |
Our annual health and safety continuous improvement plan focuses on accident reduction. Our employee population is growing and we regularly communicate with our leaders to ensure that accidents are avoided wherever possible and that all accidents are reported.
Table view2015 | 2016 | 2017 | 2018 | |
---|---|---|---|---|
Accident rate | 5.04 | 4.58 | 5.23 | 3.55 |
Safety practices aimed at preventing lost-time accidents include: offering modified duties, providing regular training, auditing work practices, and conducting “toolbox chats” to ensure appropriate handling of tools and equipment.
Table view2015 | 2016 | 2017 | 2018 | |
---|---|---|---|---|
Lost-time accident rate | 0.89 | 0.68 | 0.81 | 0.37 |
We encourage leaders to work closely with employees to ensure a timely return to work, using modified duties as appropriate.
Table view2015 | 2016 | 2017 | 2018 | |
---|---|---|---|---|
Lost day rate | 43.48 | 77.78 | 14.27 | 6.91 |