Our Stakeholders

An active engagement program deepens our understanding of issues of importance to our stakeholders, informs our strategies and propels us to higher levels of performance. We regularly engage with the people most invested in, and affected by, our business – namely, our customers, employees, shareholder, co-owners, service providers and suppliers, and communities.

Photo of Cavarly Garrett
J.P. Morgan values Oxford’s leadership approach to sustainability. Oxford has a
disciplined and robust program that drives real business results for our joint ventures.
Cavarly Garrett
Executive Director, J.P. Morgan Asset Management, Global Real Assets
Our Customers
Our customers are the companies and individuals that occupy, shop at and visit our buildings. We engage with customers at an asset and project level.
How We Engage
  • Regular dialogue through our property management and development teams
  • 310-Maxx Customer Care Centre
  • Customer survey conducted every year
  • Joint tenant-landlord green teams
  • Building occupant awareness campaigns
What We Learn
  • Customer sustainability priorities
  • Opportunities for addressing customer needs and preferences

In addition to regular stakeholder surveys, meetings and events, we recently conducted a focused exercise aimed at confirming which sustainability issues are most important to our stakeholders. We also wanted to ensure that our reporting aligns with their priorities.

These stakeholders included representatives of the following organizations:

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  • TD Bank
  • Royal Bank of Canada
  • KPMG
  • Microsoft
  • Perkins & Will
  • Oxford employees (all regions)
  • Canadian Pension Plan Investment Board
  • J.P. Morgan
  • Real Property Association of Canada
  • Canada Green Building Council
  • Pembina Institute
  • WSP Canada

The priority issues, which were generally consistent across all stakeholder groups, were as follows:

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Current Issues Emerging Issues
  1. Energy
  2. Greenhouse gas emissions
  3. Water
  4. Waste
  5. Health and safety
  1. Net Zero buildings
  2. Health and wellness
  3. Materials use

We have enhanced our reporting in select areas in 2016 to address these issues.

Photo of Tracey Nicholson
My team participates in ongoing dialogue with our customers, service providers and
co-owners in pursuit of more sustainable practices at our buildings.
Tracey Nicholson
General Manager