Our stakeholders | Sustainability at Oxford | Oxford Properties 2022 Global Sustainability Report

Our customers

Our customers are the companies and individuals that occupy, shop at and visit our buildings. We engage with customers at an asset and project level.

How we engage

Regular dialogue through our property management and development teams
310-Maxx Customer Care Centre
Regular customer surveys
Joint green teams
Building occupant awareness campaigns

What we learn

Customer sustainability priorities
Opportunities for addressing customer needs and preferences

Our employees

Our employees are the people who work for Oxford across Canada, the United States and Europe. We engage with employees at an organizational, asset and project level.

How we engage

Annual employee engagement survey
‘O+Positive’ and ‘Managed with Pride’ (web-based systems for sharing best practices and success stories regarding Customer Service and Building Operations & Maintenance).
OxConnect (a platform that provides teams with a custom workspace that allows them to collaborate and perform all their work via one system)
Team-based dialogue series on customer service

What we learn

Staff priorities and interests
Strategies for improving the efficiency of our existing buildings and new developments

Our shareholder

Our shareholder is the Ontario Municipal Employees Retirement System (OMERS). It is the sole, private owner of Oxford Properties. We engage with our shareholder at an organizational and asset level.

How we engage

Oxford representation on OMERS Sustainable Investing Committee
OMERS representation on Oxford’s Sustainability Steering Committee

What we learn

Priorities and expectations relating to sustainability

Our partners

Our partners are business partners that share an ownership interest in buildings with Oxford. We engage with partners at an asset and project level.

How we engage

Regular dialogue through our investment, asset management and development teams
Completing periodic surveys on our sustainability practices (e.g., GRESB)
Sharing best practices to push one another to greater success

What we learn

Priorities and expectations relating to sustainability

Our service providers and suppliers

Our service providers and suppliers help us develop and manage our buildings for use by our customers. We engage with service providers and suppliers at an asset/project level.

How we engage

Sustainability specifications built into RFPs which translate into contracts (e.g., Green Cleaning)
Responsible contracting policies in place (such as Contractor Check)
Regular dialogue through our property management and development teams
Periodic surveys on their sustainability practices
Inclusion of our suppliers in team-based dialogue series on customer service

What we learn

Degree of alignment between our suppliers’ commitment to sustainability and our own
Strategies for improving the efficiency of our existing buildings and new developments

Our communities

Our natural environment and the people who live or work near our buildings. We engage with communities at an asset and project level.

How we engage

Campaigns and events across our office, retail, industrial, residential and hotel assets
We give back, by way of volunteering, in every community where we have a presence
Community consultations in development and renovation projects across our office, retail, industrial, residential and hotel assets

What we learn

How we can support local communities with sustainability solutions (e.g., specialized waste diversion campaigns)

Our partnerships

Leading change in our industry

We are proud of the many Oxford employees who actively contribute to organizations and initiatives focused on sustainability and real estate. In so doing, they help drive global thought leadership in this important area. The following list of organizations are among the many partnerships we have across our global portfolio.