Engaging our tenants with innovative solutions
Promoting customer engagement is a central pillar of our business strategy. In order to foster meaningful engagement, Oxford is always looking for new and innovative methods to create unique experiences for our customers. In 2021, Oxford developed an online customer experience platform to connect and engage with our North American Office customers. Otto by Oxford helps customers to connect with Oxford and each other, stay informed, organize their workday, and take advantage of local offerings. The Otto platform allows users to:
- Access their building
- Check building information and FAQs
- Book amenities or classes
- Submit service requests
- Discover exclusive retail offers
- Explore upcoming events
- Review health and safety protocols
- Report concerns
So far, Otto has been implemented in 35 office buildings across Toronto, Calgary, Vancouver, Boston, Washington, DC and New York City. The platform now has over 500 subscribed users.
This past year Otto featured content and live streams focused on health and wellbeing to encourage our North American office customers to stay healthy while many were working remotely. The Otto platform was also used to keep customers engaged by providing customers with regular access to newsletters, notices, lunch and learns, guest speakers and regular virtual meetings. Otto proved to be an invaluable resource this past year, enabling Oxford’s customers to stay engaged in meaningful ways during the pandemic.