Wellbeing

Approach

Our commitment

We will incorporate world class features and amenities in our buildings that support the success of our customers and help them live healthy and active lives.

Priorities

Indoor environmental quality

Common areas

Customer amenities

Targets
Status

Indoor air quality

Conduct global best practice annual indoor air quality testing and develop action plans where required.
(2020) (All Regions, All Asset Classes)

achieved

Nature & design

Implement a biophilic design project that enhances customer wellbeing and asset productivity.
(2020) (Canada, Office/Retail)

Note: Target year adjusted from 2018 to 2020 due to further exploration with new assets. Target achieved at St. James's Market and to be achieved at St. John’s Terminal (NY).

achieved

Customer satisfaction

Conduct periodic customer satisfaction surveys and drive property level continual improvement.
(Ongoing) (All Regions, All Asset Classes)

ongoing

Customer information

Provide building and surrounding area wellbeing information to customers.
(Ongoing) (All Regions, All Asset Classes)

ongoing

Wellbeing certification

Achieve wellbeing certification.
(2021) (All Regions, Office)

in progress
Wellbeing
  • achieved Achieved
  • in progress In progress
  • in progress Ongoing
  • not achieved Not achieved